Terms of service

为了完美契合 MEEOY 主营的智能清洁家电（智能扫地机器人、手持无线吸尘器、干湿两用吸尘器），我们在第 2 节（产品描述）和全篇产品语境中进行了精准的垂直化定制，剔除了与家电无关的泛品类词汇，让美国消费者一眼看出这是一家深耕垂直领域的专业智能家居品牌。

您可以直接将以下针对性修改后的条款内容复制并粘贴到 Shopify 后台：

TERMS OF SERVICE

OVERVIEW
Welcome to MEEOY! The terms "we", "us" and "our" refer to MEEOY. MEEOY operates this store and website, specializing in premium smart cleaning appliances including robot vacuums, cordless handheld vacuums, and wet-and-dry vacuum cleaners, along with related accessories and services (the "Services"). MEEOY is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of our cleaning appliances, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR CLEANING APPLIANCES & PRODUCTS

We specialize exclusively in high-performance smart cleaning solutions, including smart robot vacuums, cordless handheld vacuums, and wet-and-dry vacuum cleaners. We have made every effort to display our appliance colors, specifications, and features as accurately as possible. However, colors or physical appearance may differ slightly due to screen settings or hardware updates.
All descriptions of our products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any vacuum model or appliance part at any time and may limit quantities per customer or geographic region.

SECTION 3 - ORDERS, CANCELLATION & FULFILLMENT

When you place an order, you are making an offer to purchase. MEEOY reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MEEOY confirms acceptance via an order confirmation email.

  • Order Cancellation: You may request to cancel your unfulfilled order within 1 hour of placing it by contacting our support team. Once an order enters our automated warehouse fulfillment and shipping process, it cannot be canceled, but you may return it in accordance with our Refund Policy.

  • Resale Prohibition: You represent and warrant that your purchases of our cleaning appliances are for your own personal or household use and not for commercial resale, bulk export, or unauthorized distribution.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a vacuum or accessory will be the price in effect at the time the order is placed. Unless otherwise expressly stated, posted prices do not include applicable sales taxes or shipping fees, which will be calculated at checkout.
You agree to provide current, complete, and accurate purchase and payment information for all transactions, and warrant that you are fully authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

We strive to process and ship your cleaning appliances promptly. However, all delivery times are estimates only and are not guaranteed. We are not liable for shipping delays caused by carriers, custom clearance, weather conditions, or other events outside our direct control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. Please review our Shipping Policy for detailed tracking and transit time expectations.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, product designs, manuals, software code embedded in appliances, text, graphics, logos, and images related to our robot and cordless vacuums, are the property of MEEOY or its licensors and are protected by U.S. and international copyright and intellectual property laws. You are granted a limited, non-exclusive, personal license to view and use the Services for non-commercial shopping purposes only. Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited.

SECTION 7 - THIRD-PARTY TOOLS & LINKS

We may provide you with access to optional third-party tools or links to external websites (such as logistics tracking portals or payment gateways). These tools and links are provided "as is" without any warranties or endorsement. We assume no liability arising from your use of third-party platforms.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

MEEOY is powered by Shopify, which hosts our online store and e-commerce infrastructure. All purchases and transactions for our cleaning products are made directly between you and MEEOY. You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from your transactions and appliance usage with MEEOY.

SECTION 9 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. We respect your data privacy and utilize industry-standard encryption to protect your checkout and personal details. Please review our Privacy Policy for full details.

SECTION 10 - USER FEEDBACK AND REVIEWS

If you submit reviews, comments, or suggestions regarding our robot vacuums or wet-and-dry cleaners ("Feedback"), you grant us a worldwide, royalty-free license to use, edit, and publish such content for marketing and product improvement purposes. You warrant that your feedback does not violate any third-party rights or contain unlawful material.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions concerning vacuum specifications, pricing, promotions, and stock availability. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate, even after an order has been submitted.

SECTION 12 - PROHIBITED USES

You may use our Services only for lawful purposes. Prohibited activities include, but are not limited to: violating local or international laws, transmitting malware, scraping product data via automated bots or AI agents, impersonating others, or interfering with the security features of our store. We reserve the right to terminate accounts or block access for any violations.

SECTION 13 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The Services and all cleaning appliances provided by MEEOY are delivered "as is" and "as available" without warranties of any kind, either express or implied, except as explicitly stated in writing or via manufacturer warranties. To the fullest extent permitted by law, MEEOY, its directors, employees, or partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any appliances purchased.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MEEOY, Shopify, and our affiliates, officers, and employees from any claims, damages, or legal fees arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 15 - GOVERNING LAW & DISPUTE RESOLUTION (US STANDARD)

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State in which MEEOY operates, without regard to conflict of law principles.

  • Informal Resolution: If a dispute arises, you agree to first contact our support team at 673418475@qq.com to seek an informal resolution.

  • Binding Arbitration: Any formal dispute or claim relating in any way to your use of the Services or products purchased from MEEOY will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

SECTION 16 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify these terms at our discretion. Your continued use of the website following any changes constitutes your acceptance of those changes.

SECTION 17 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at our official contact channels:

  • Store Name: MEEOY

  • Customer Support Email: mingxuanqi666@gmail.com