Shipping policy



SHIPPING POLICY

Overview
At MEEOY, we are committed to delivering your smart cleaning appliances as quickly and safely as possible. Please review our shipping policy below to understand our fulfillment timeframes, delivery methods, and tracking procedures.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking number.

2. Shipping Rates & Delivery Estimates
We offer reliable shipping options for our robot vacuums, cordless handheld vacuums, and wet-and-dry vacuum cleaners. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery within 5–10 business days after dispatch.

  • Expedited Shipping (if applicable): Estimated delivery within 3–5 business days.

Please note: Delivery times are estimates only and are not guaranteed. Delays can occasionally occur due to carrier backlogs, customs clearance, or peak holiday seasons.

3. Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this tracking number to monitor your package's journey in real-time. If you do not receive your tracking info within 4 days of ordering, please contact us at 673418475@qq.com.

4. Customs, Duties, and Taxes
For international or cross-border shipments, customers are responsible for any customs fees, import duties, or local sales taxes imposed by your local government upon delivery. Please check with your local customs office for details before placing an order.

5. Incorrect Address Disclaimer
It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect or incomplete address provided by the customer, a reshipping fee may apply.

6. Lost or Stolen Packages
Once tracking information indicates that a package has been successfully delivered to the provided address, MEEOY is not responsible for lost or stolen packages. If your tracking shows delivered but you haven't received it, please contact the local shipping carrier immediately to file a claim.

Contact Us
If you have any questions or concerns regarding the shipment of your cleaning appliances, please reach out to us at:

  • Email: 673418475@qq.com